Outage in Sinch Engage

Template sync bug

Resolved Major

February 14, 2024 - Started about 1 year ago
Official incident page

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Outage Details

We are currently facing issues with template status update in Engage. The status is showing pending even though it is approved in WABA. Investigation is in progress.

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/16/2024 03:55PM

The incident has been resolved now.

MONITORING about 1 year ago - at 02/16/2024 03:08PM

A fix has been implemented. We are continuously monitoring the situation.

IDENTIFIED about 1 year ago - at 02/16/2024 01:41PM

The bug has been identified. A fix will be released soon.

INVESTIGATING about 1 year ago - at 02/16/2024 01:40PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 02/14/2024 02:09PM

We are currently facing issues with template status update in Engage. The status is showing pending even though it is approved in WABA. Investigation is in progress.

Latest Sinch Engage outages

Campaign Sending Failure - about 1 month ago

Issue with WA connectivity on Engage - over 1 year ago

Issue during sending campaign - over 1 year ago

Unable to submit templates - over 1 year ago

Chatbots are not loading correctly - over 1 year ago

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