Outage in Sinch Engage
Template sync bug
Resolved Major
February 14, 2024 - Started over 1 year ago
Official incident page
Official incident page
Incident Report
We are currently facing issues with template status update in Engage. The status is showing pending even though it is approved in WABA. Investigation is in progress.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 02/16/2024 03:55PM
The incident has been resolved now.
MONITORING
over 1 year ago - at 02/16/2024 03:08PM
A fix has been implemented. We are continuously monitoring the situation.
IDENTIFIED
over 1 year ago - at 02/16/2024 01:41PM
The bug has been identified. A fix will be released soon.
INVESTIGATING
over 1 year ago - at 02/16/2024 01:40PM
We are continuing to investigate this issue.
INVESTIGATING
over 1 year ago - at 02/14/2024 02:09PM
We are currently facing issues with template status update in Engage. The status is showing pending even though it is approved in WABA. Investigation is in progress.
Latest Sinch Engage outages
Service Incident: Temporary Database Issue Affecting Message Delivery - about 1 month ago
Campaign Sending Failure - 7 months ago
Issue with WA connectivity on Engage - over 1 year ago
Issue during sending campaign - over 1 year ago
Unable to submit templates - almost 2 years ago
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