Outage in Sinch Engage
Template sync bug
Resolved Major
February 14, 2024 - Started almost 2 years ago
Official incident page
Official incident page
Incident Report
We are currently facing issues with template status update in Engage. The status is showing pending even though it is approved in WABA. Investigation is in progress.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 02/16/2024 03:55PM
The incident has been resolved now.
MONITORING
almost 2 years ago - at 02/16/2024 03:08PM
A fix has been implemented. We are continuously monitoring the situation.
IDENTIFIED
almost 2 years ago - at 02/16/2024 01:41PM
The bug has been identified. A fix will be released soon.
INVESTIGATING
almost 2 years ago - at 02/16/2024 01:40PM
We are continuing to investigate this issue.
INVESTIGATING
almost 2 years ago - at 02/14/2024 02:09PM
We are currently facing issues with template status update in Engage. The status is showing pending even though it is approved in WABA. Investigation is in progress.
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