Outage in Sinch Engage
Login Issue and Customer Page Accessibility - Sinch Engage
Resolved MajorIncident Report
We are aware of an issue where customers are unable to log in to Sinch Engage. Our investigation confirmed this was due to an external service provider incident.
Components affected
Sinch EngageNeed to monitor Sinch Engage outages?
One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 11/18/2025 03:00PM
The fix has been fully implemented and the service disruption related to the Cloudflare outage is now resolved. All systems have returned to normal operation.
IDENTIFIED
28 days ago - at 11/18/2025 02:03PM
We are continuing to work on a fix for this issue.
IDENTIFIED
28 days ago - at 11/18/2025 12:30PM
The root cause is linked to a widespread interruption of service at our third-party provider, Cloudflare. You can review the incident and its status directly on the Cloudflare status page: https://www.cloudflarestatus.com/
INVESTIGATING
28 days ago - at 11/18/2025 12:29PM
We are aware of an issue where customers are unable to log in to Sinch Engage. Our investigation confirmed this was due to an external service provider incident.
Latest Sinch Engage outages
Engage WhatsApp Templates Currently Unavailable - 19 days ago
Campaign Sending Failure - 9 months ago
Template sync bug - almost 2 years ago
Issue with WA connectivity on Engage - almost 2 years ago
Status Aggregator for All Your Third-Party Services
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4600 services available
Integrations with
