Outage in Sinch Engage
Login Issue and Customer Page Accessibility - Sinch Engage
Resolved MajorIncident Report
We are aware of an issue where customers are unable to log in to Sinch Engage. Our investigation confirmed this was due to an external service provider incident.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 11/18/2025 03:00PM
The fix has been fully implemented and the service disruption related to the Cloudflare outage is now resolved. All systems have returned to normal operation.
IDENTIFIED
about 2 months ago - at 11/18/2025 02:03PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 2 months ago - at 11/18/2025 12:30PM
The root cause is linked to a widespread interruption of service at our third-party provider, Cloudflare. You can review the incident and its status directly on the Cloudflare status page: https://www.cloudflarestatus.com/
INVESTIGATING
about 2 months ago - at 11/18/2025 12:29PM
We are aware of an issue where customers are unable to log in to Sinch Engage. Our investigation confirmed this was due to an external service provider incident.
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