Outage in Sinch Engage
Service Incident: Temporary Database Issue Affecting Message Delivery
Resolved Minor
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Outage Details
Between 10:48 and 11:18 CET, we experienced a temporary issue with our database that resulted in some messages failing to send.
Our team has identified the root cause and resolved the issue. The affected messages are being restored from the errors database and will be successfully delivered within the next hour.
We apologise for the inconvenience and appreciate your patience while we ensure full recovery.
Components affected
Sinch Engage Channel - WhatsAppLatest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 09/02/2025 12:10PM
The issue has been fully resolved, and message delivery is operating normally. No further impact is expected.
MONITORING
8 days ago - at 09/02/2025 10:38AM
Message delivery is operating normally. Our team will continue to closely monitor the system to ensure stable performance and prevent any further disruptions.
IDENTIFIED
8 days ago - at 09/02/2025 10:21AM
We have identified the issue and resolved it. All previously failed messages have now been successfully resent, and message delivery has fully returned to normal.
INVESTIGATING
8 days ago - at 09/02/2025 10:18AM
Between 10:48 and 11:18 CET, we experienced a temporary issue with our database that resulted in some messages failing to send.
Our team has identified the root cause and resolved the issue. The affected messages are being restored from the errors database and will be successfully delivered within the next hour.
We apologise for the inconvenience and appreciate your patience while we ensure full recovery.
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Issue during sending campaign - over 1 year ago
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