Outage in Sinch Engage
Service Incident: Temporary Database Issue Affecting Message Delivery
Resolved MinorIncident Report
Between 10:48 and 11:18 CET, we experienced a temporary issue with our database that resulted in some messages failing to send.
Our team has identified the root cause and resolved the issue. The affected messages are being restored from the errors database and will be successfully delivered within the next hour.
We apologise for the inconvenience and appreciate your patience while we ensure full recovery.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 09/02/2025 12:10PM
The issue has been fully resolved, and message delivery is operating normally. No further impact is expected.
MONITORING
4 months ago - at 09/02/2025 10:38AM
Message delivery is operating normally. Our team will continue to closely monitor the system to ensure stable performance and prevent any further disruptions.
IDENTIFIED
4 months ago - at 09/02/2025 10:21AM
We have identified the issue and resolved it. All previously failed messages have now been successfully resent, and message delivery has fully returned to normal.
INVESTIGATING
4 months ago - at 09/02/2025 10:18AM
Between 10:48 and 11:18 CET, we experienced a temporary issue with our database that resulted in some messages failing to send.
Our team has identified the root cause and resolved the issue. The affected messages are being restored from the errors database and will be successfully delivered within the next hour.
We apologise for the inconvenience and appreciate your patience while we ensure full recovery.
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