Outage in Sinch Engage

Campaign Sending Failure

Resolved Major
March 27, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

Users are experiencing an error when attempting to send campaigns. Our team is actively investigating the root cause of this issue. We will provide further updates as we progress towards a resolution.
Components affected
Sinch Engage Campaigns
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/27/2025 02:51PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/27/2025 01:38PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 03/27/2025 01:25PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 03/27/2025 12:33PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 03/27/2025 12:15PM

Users are experiencing an error when attempting to send campaigns.

Our team is actively investigating the root cause of this issue. We will provide further updates as we progress towards a resolution.

Latest Sinch Engage outages

Template sync bug - about 1 year ago
Issue during sending campaign - over 1 year ago
Unable to submit templates - over 1 year ago

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