Outage in Sinch Engage
Engage WhatsApp Templates Currently Unavailable
Resolved MajorIncident Report
We are currently experiencing an issue in Engage where WhatsApp templates are unavailable. As a result, WhatsApp template messages cannot be sent at this time.
Our team is actively investigating the root cause and working to restore full functionality.
Components affected
Sinch Engage Channel - WhatsAppNeed to monitor Sinch Engage outages?
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 11/27/2025 12:38PM
This incident has been resolved.
IDENTIFIED
19 days ago - at 11/27/2025 12:22PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
19 days ago - at 11/27/2025 12:20PM
We are currently experiencing an issue in Engage where WhatsApp templates are unavailable. As a result, WhatsApp template messages cannot be sent at this time.
Our team is actively investigating the root cause and working to restore full functionality.
Latest Sinch Engage outages
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Template sync bug - almost 2 years ago
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