Outage in Sinch Engage

Issue during sending campaign

Resolved Minor

January 18, 2024 - Started about 2 years ago
Official incident page

Incident Report

We are having a issue while sending the campaign. Template selecting page is only loading, not moving further. It stays in the loop, and no template can be selected.

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 01/18/2024 02:27PM

Resolved.

MONITORING about 2 years ago - at 01/18/2024 02:07PM

A fix has been implemented, and we are currently monitoring it.

IDENTIFIED about 2 years ago - at 01/18/2024 02:00PM

The issue has been identified, and is being fixed.

INVESTIGATING about 2 years ago - at 01/18/2024 01:53PM

The team is investigating the bug

INVESTIGATING about 2 years ago - at 01/18/2024 01:53PM

We are having a issue while sending the campaign. Template selecting page is only loading, not moving further. It stays in the loop, and no template can be selected.

Latest Sinch Engage outages

Engage WhatsApp Templates Currently Unavailable - 3 months ago

Service Incident: Temporary Database Issue Affecting Message Delivery - 5 months ago

Campaign Sending Failure - 11 months ago

Template sync bug - almost 2 years ago

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