Outage in Sinch Engage

Issue during sending campaign

Resolved Minor
January 18, 2024 - Started over 1 year ago
Official incident page

Incident Report

We are having a issue while sending the campaign. Template selecting page is only loading, not moving further. It stays in the loop, and no template can be selected.
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/18/2024 02:27PM

Resolved.

MONITORING over 1 year ago - at 01/18/2024 02:07PM

A fix has been implemented, and we are currently monitoring it.

IDENTIFIED over 1 year ago - at 01/18/2024 02:00PM

The issue has been identified, and is being fixed.

INVESTIGATING over 1 year ago - at 01/18/2024 01:53PM

The team is investigating the bug

INVESTIGATING over 1 year ago - at 01/18/2024 01:53PM

We are having a issue while sending the campaign. Template selecting page is only loading, not moving further. It stays in the loop, and no template can be selected.

Latest Sinch Engage outages

Service Incident: Temporary Database Issue Affecting Message Delivery - about 1 month ago
Campaign Sending Failure - 7 months ago
Template sync bug - over 1 year ago
Issue with WA connectivity on Engage - over 1 year ago
Unable to submit templates - almost 2 years ago

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