Outage in Sinch Engage

Chatbots are not loading correctly

Resolved Major

November 30, 2023 - Started over 2 years ago
Official incident page

Incident Report

We noticed as of 16h30 CET - Chatbots are currently experiencing delays, our tech team is on it! We are working on a fix to restore normal functionality.

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 11/30/2023 05:19PM

This incident has been resolved.

MONITORING over 2 years ago - at 11/30/2023 04:59PM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 11/30/2023 04:42PM

A fix has been implemented and the service has been restored.
We are monitoring the situation

IDENTIFIED over 2 years ago - at 11/30/2023 04:29PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 11/30/2023 04:27PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 11/30/2023 04:26PM

The issue has been identified - a fix is being deployed

INVESTIGATING over 2 years ago - at 11/30/2023 04:24PM

We noticed as of 16h30 CET - Chatbots are currently experiencing delays, our tech team is on it!

We are working on a fix to restore normal functionality.

Latest Sinch Engage outages

Engage WhatsApp Templates Currently Unavailable - 3 months ago

Service Incident: Temporary Database Issue Affecting Message Delivery - 6 months ago

Campaign Sending Failure - 12 months ago

Template sync bug - about 2 years ago

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