Outage in Sinch Engage

Unable to access ChatBot

Resolved Major
November 30, 2023 - Started almost 2 years ago
Official incident page

Need to monitor Sinch Engage outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Sinch Engage, and never miss an outage again.
Start Free Trial

Outage Details

We are currently experiencing a service outage while accessing the chatbot from the platform. We have discovered the cause of the issue and are preparing a hotfix right now. During this time there may have been difficulties editing/managing the bot from Sinch Engage Platform.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/30/2023 04:28PM

The issue has been resolved

MONITORING almost 2 years ago - at 11/30/2023 03:31PM

We are continuing to monitor for any further issues.

MONITORING almost 2 years ago - at 11/30/2023 02:23PM

Released a fix for the bug. Currently monitoring it.

IDENTIFIED almost 2 years ago - at 11/30/2023 01:46PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 11/30/2023 01:45PM

We are currently experiencing a service outage while accessing the chatbot from the platform. We have discovered the cause of the issue and are preparing a hotfix right now.
During this time there may have been difficulties editing/managing the bot from Sinch Engage Platform.

Latest Sinch Engage outages

Service Incident: Temporary Database Issue Affecting Message Delivery - about 1 month ago
Campaign Sending Failure - 7 months ago
Template sync bug - over 1 year ago
Issue with WA connectivity on Engage - over 1 year ago
Issue during sending campaign - over 1 year ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook