Outage in Equinix

Provider Issue (Equinix Fabric, Equinix Internet Access / Equinix Connect, Metro Connect)

Resolved Major
September 07, 2023 - Started over 1 year ago - Lasted about 14 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Incident Number: INC0010381
[Equinix Fabric - EMEA (DU, FR); Equinix Internet Access / Equinix Connect - EMEA (DU, FR); Metro Connect - EMEA (DU, FR)]
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/08/2023 12:11PM

Current Service Impact: Loss of redundancy for EF, EIA, MC customers in DU Metro.) Latest update: SMC detected one of our circuits going down. Next Action: SMC will open a ticket with the provider.. [2023-09-08 08:22:03 - ppietruszka, Incident- Network- Update Type]
Incident Number: INC0010381[Equinix Fabric - EMEA (DU, FR); Equinix Internet Access / Equinix Connect - EMEA (DU, FR); Metro Connect - EMEA (DU, FR)]

INVESTIGATING over 1 year ago - at 09/08/2023 11:53AM

Current Service Impact: Loss of redundancy for EF, EIA, MC customers in DU Metro.) Latest update: SMC detected one of our circuits going down. Next Action: SMC will open a ticket with the provider.. [2023-09-08 08:22:03 - ppietruszka, Incident- Network- Update Type]
Incident Number: INC0010381[Equinix Fabric - EMEA (DU, FR); Equinix Internet Access / Equinix Connect - EMEA (DU, FR); Metro Connect - EMEA (DU, FR)]

INVESTIGATING over 1 year ago - at 09/08/2023 08:31AM

Current Service Impact: Loss of redundancy for EF, EIA, MC customers in DU Metro.) Latest update: SMC detected one of our circuits going down. Next Action: SMC will open a ticket with the provider.. [2023-09-08 08:22:03 - ppietruszka, Incident- Network- Update Type]
Incident Number: INC0010381[Equinix Internet Access / Equinix Connect - EMEA (DU, FR); Metro Connect - EMEA (DU, FR); Equinix Fabric - EMEA (DU, FR)]

INVESTIGATING over 1 year ago - at 09/07/2023 11:00PM

Current Service Impact: Loss of redundancy for EF, EIA, MC customers in DU Metro.) Latest update: SMC detected one of our circuits going down. Next Action: SMC will open a ticket with the provider..

Incident Number: INC0010381[Equinix Internet Access / Equinix Connect - EMEA (DU, FR); Metro Connect - EMEA (DU, FR); Equinix Fabric - EMEA (DU, FR)]

INVESTIGATING over 1 year ago - at 09/07/2023 10:01PM

Current Service Impact: Loss of redundancy for EF, EIA, MC customers in DU Metro.) Latest update: SMC detected one of our circuits going down. Next Action: SMC will open a ticket with the provider..

Incident Number: INC0010381[Equinix Fabric - EMEA (DU, FR); Equinix Internet Access / Equinix Connect - EMEA (DU, FR); Metro Connect - EMEA (DU, FR)]

INVESTIGATING over 1 year ago - at 09/07/2023 09:47PM

We are currently investigating this issue.
Incident Number: INC0010381[Equinix Fabric - EMEA (DU, FR); Equinix Internet Access / Equinix Connect - EMEA (DU, FR); Metro Connect - EMEA (DU, FR)]

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