Link Failure (Internet Exchange)

Vendor has shipped replacement chassist and Equinix Tier-3 engineer wirh raise Change Request to have the faulty chassis replaced..
87mdwy87w5rj
Incident Number: INC0020931[Internet Exchange - Americas (DE)]

Equinix SMC Engineer has replaced affected device, however, multiple ports determined to be faulty

Next Action: Equinix APAC SMC will continue to work with vendor for new replacement and provide updates..
87mdwy87w5rj
Incident Number: INC0020931[Internet Exchange - Americas (DE)]

Equinix SMC Engineer has hard reloaded the affected device and pending equipment vendor to further evaluate the device status to determine if replacement is needed.

Next Action: Equinix APAC SMC will continue to work with vendor and provide updates..
87mdwy87w5rj
Incident Number: INC0020931[Internet Exchange - Americas (DE)]

2023-11-23 04:54:33 - mrivas, Incident- Network- Initial Type] : One of the system processes of Internet Exchange switch has restarted automatically.

There is no impact to services as no active customer is terminated on the device. Equinix engineers are investigating the issue..
87mdwy87w5rj
Incident Number: INC0020931[Internet Exchange - Americas (DE)]

One of the system processes of Internet Exchange switch has restarted automatically. There is no impact to services as no active customer is terminated on the device. Equinix engineers are investigating the issue..
87mdwy87w5rj
Incident Number: INC0020931[Internet Exchange - Americas (DE)]

One of the system processes of Internet Exchange switch has restarted automatically.

There is no impact to services as no active customer is terminated on the device. Equinix engineers are investigating the issue..
Incident Number: INC0020931[Internet Exchange - Americas (DE)]

We are currently investigating this issue.
87mdwy87w5rj
Incident Number: INC0020931[Internet Exchange - Americas (DE)]