Outage in Equinix

Provider Issue (Metro Connect)

Resolved Minor
December 17, 2023 - Started about 1 year ago - Lasted about 9 hours
Official incident page

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Outage Details

We are currently investigating this issue.
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Incident Number: INC0023388
[Metro Connect - Asia-Pacific (SH)]
Components affected
Equinix SH - Shanghai
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 12/17/2023 03:56PM

Datang Gaohong SMC reported an issue with Intra Metro Connect.

Impact: Unprotected Intra Metro Connect circuits experience service interruption and Protected Intra Metro Connect circuits experienced 50ms switching hit while no impact to Dual Diverse Intra Metro Connect circuits due to redundancy.

Latest Update: Datang Gaohong engineers are investigating the issue..
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Incident Number: INC0023388[Metro Connect - Asia-Pacific (SH)]

IDENTIFIED about 1 year ago - at 12/17/2023 06:38AM

Datang Gaohong SMC reported an issue with Intra Metro Connect.

Impact: Unprotected Intra Metro Connect circuits experience service interruption and Protected Intra Metro Connect circuits experienced 50ms switching hit while no impact to Dual Diverse Intra Metro Connect circuits due to redundancy.

Latest Update: Datang Gaohong engineers are investigating the issue..
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Incident Number: INC0023388[Metro Connect - Asia-Pacific (SH)]

IDENTIFIED about 1 year ago - at 12/17/2023 06:32AM

We are currently investigating this issue.
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Incident Number: INC0023388[Metro Connect - Asia-Pacific (SH)]

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