Outage in Equinix

Power Issue (Equinix Fabric, Internet Exchange, Metro Connect)

Resolved Minor
January 19, 2024 - Started 8 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating this issue.
76by11ft3w90
Incident Number: INC0026518
[Equinix Fabric - Americas (SP); Internet Exchange - Americas (SP); Metro Connect - Americas (SP)]
Components affected
Equinix SP - Sao Paulo Equinix SP - Sao Paulo Equinix SP - Sao Paulo
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 01/20/2024 03:40AM

We reached out to our dark fiber provider and their field team still carrying out an analysis of the optical route in order to identify the issue..
76by11ft3w90
Incident Number: INC0026518[Equinix Fabric - Americas (SP); Internet Exchange - Americas (SP); Metro Connect - Americas (SP)]

IDENTIFIED 8 months ago - at 01/20/2024 02:55AM

We reached out to our dark fiber provider and their field team still carrying out an analysis of the optical route in order to identify the issue..
76by11ft3w90
Incident Number: INC0026518[Equinix Fabric - Americas (SP); Internet Exchange - Americas (SP); Metro Connect - Americas (SP)]

IDENTIFIED 8 months ago - at 01/20/2024 12:11AM

Failure on dark fiber link between SP2 and SP4 IBX.

Unprotected Equinix Fabric Metro Port Product and Metro Connect experiencing a service disruption, while protected Metro Connect was rerouted and experiencing latency increase to 50ms..
76by11ft3w90
Incident Number: INC0026518[Internet Exchange - Americas (SP); Metro Connect - Americas (SP); Equinix Fabric - Americas (SP)]

IDENTIFIED 8 months ago - at 01/19/2024 11:58PM

We are currently investigating this issue.
76by11ft3w90
Incident Number: INC0026518[Equinix Fabric - Americas (SP); Internet Exchange - Americas (SP); Metro Connect - Americas (SP)]

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