Outage in Equinix

Network Component Issue (Equinix Internet Access / Equinix Connect)

Resolved Major
January 24, 2024 - Started 10 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating this issue.
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Incident Number: INC0026907
[Equinix Internet Access / Equinix Connect - AMER (BG)]
Components affected
Equinix BG - Bogota
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/24/2024 04:50AM

A fault has been identified in one of the modules of an Equinix Connect and Equnix Internet Access platform device. Equinix engineers are in a war room with the supplier who, after assessing the equipment, has indicated that a logical reset of the module should be carried out. Further updates will be provided shortly..
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Incident Number: INC0026907[Equinix Internet Access / Equinix Connect - AMER (BG)]

IDENTIFIED 10 months ago - at 01/24/2024 04:28AM

Equinix engineers are evaluating the situation and will provide more details as they become available.

Single-Homed Equinix Connect (EC) and Equinix Internet Access (EIA) customers experienced service interruption while no impact to Dual-Home EC and EIA customers due to redundancy. Equinix engineers are investigating the issue..
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Incident Number: INC0026907[Equinix Internet Access / Equinix Connect - AMER (BG)]

IDENTIFIED 10 months ago - at 01/24/2024 04:11AM

The issue has been identified and a fix is being implemented.
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Incident Number: INC0026907[Equinix Internet Access / Equinix Connect - AMER (BG)]

IDENTIFIED 10 months ago - at 01/24/2024 03:56AM

We are currently investigating this issue.
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Incident Number: INC0026907[Equinix Internet Access / Equinix Connect - AMER (BG)]

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