Outage in Equinix
Provider Issue (Metro Connect)
Resolved Minor
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Outage Details
We are currently investigating this issue.
57yjgl108dgb
Incident Number: INC0030540
[Metro Connect - EMEA (DB)]
Components affected
Equinix DB - DublinLatest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 03/05/2024 12:28AM
The investigation by our service provider's technicians is still ongoing. We are actively pushing them for an update and resolution time. Unfortunately at this moment we were not provided one. We will update you as soon as we hear more from our service provider..
57yjgl108dgb
Incident Number: INC0030540[Metro Connect - EMEA (DB)]
INVESTIGATING
about 1 year ago - at 03/04/2024 12:49PM
The investigation by our service provider's technicians is still ongoing. We are actively pushing them for an update and resolution time. Unfortunately at this moment we were not provided one. We will update you as soon as we hear more from our service provider..
57yjgl108dgb
Incident Number: INC0030540[Metro Connect - EMEA (DB)]
INVESTIGATING
about 1 year ago - at 03/04/2024 11:20AM
Our provider's technicians are currently arriving to the location to perform OTDR testing. We are constantly pushing them for and updates and any ETR. We will provide more updates as soon as there will be any..
57yjgl108dgb
Incident Number: INC0030540[Metro Connect - EMEA (DB)]
INVESTIGATING
about 1 year ago - at 03/04/2024 09:49AM
Provider engineers are currently en route to the site for further troubleshooting of the connection..
57yjgl108dgb
Incident Number: INC0030540[Metro Connect - EMEA (DB)]
INVESTIGATING
about 1 year ago - at 03/04/2024 04:32AM
Equinix engineers are currently working with our provider and vendor to restore services in DB..
57yjgl108dgb
Incident Number: INC0030540[Metro Connect - EMEA (DB)]
INVESTIGATING
about 1 year ago - at 03/03/2024 10:01PM
The Equinix SMC is working with our provider and vendor to restore services in DB..
57yjgl108dgb
Incident Number: INC0030540[Metro Connect - EMEA (DB)]
INVESTIGATING
about 1 year ago - at 03/03/2024 02:44PM
There was a miscommunication regarding the provider's maintenance, resulting in the customers not being informed. We have already rectified the communication process with the provider to prevent such errors from occurring in the future..
57yjgl108dgb
Incident Number: INC0030540[Metro Connect - EMEA (DB)]
INVESTIGATING
about 1 year ago - at 03/03/2024 01:38PM
The disturbances were caused by the provider's maintenance works, which are scheduled to finish today at 18:00 UTC. Equinix engingeers are monitoring the situation..
57yjgl108dgb
Incident Number: INC0030540[Metro Connect - EMEA (DB)]
INVESTIGATING
about 1 year ago - at 03/02/2024 10:31AM
Equinix SMC has reported an OPS switchover in Metro Connect platform.
The brief service interruption experienced is due to failover design. Equinix engineers are investigating the issue..
57yjgl108dgb
Incident Number: INC0030540[Metro Connect - EMEA (DB)]
INVESTIGATING
about 1 year ago - at 03/02/2024 09:16AM
We are currently investigating this issue.
57yjgl108dgb
Incident Number: INC0030540[Metro Connect - EMEA (DB)]
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