Outage in Equinix

Provider Issue (Equinix Fabric, Equinix Internet Access / Equinix Connect, Metro Connect)

Resolved Major
March 30, 2024 - Started 8 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating this issue.
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Incident Number: INC0034244
[Equinix Fabric - Americas (CU, DC); Equinix Internet Access / Equinix Connect - AMER (CU, DC); Metro Connect - Americas (CU, DC)]
Components affected
Equinix DC - Washington D.C. Equinix CU - Culpeper Equinix DC - Washington D.C. Equinix CU - Culpeper Equinix DC - Washington D.C. Equinix CU - Culpeper
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/30/2024 10:55AM

SMC monitored that services recovered since dark fiber provider links regained good optical light levels at 06:17 UTC. SMC will continue to monitor the services and investigate with the provider to identify the root cause..
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Incident Number: INC0034244[Equinix Internet Access / Equinix Connect - AMER (CU, DC); Metro Connect - Americas (CU, DC); Equinix Fabric - Americas (CU, DC)]

IDENTIFIED 8 months ago - at 03/30/2024 07:18AM

SMC monitored that services recovered since dark fiber provider links regained good optical light levels at 06:17 UTC. SMC will continue to monitor the services and investigate with the provider to identify the root cause..
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Incident Number: INC0034244[Equinix Fabric - Americas (CU, DC); Equinix Internet Access / Equinix Connect - AMER (CU, DC); Metro Connect - Americas (CU, DC)]

IDENTIFIED 8 months ago - at 03/30/2024 06:50AM

SMC monitored that one of Equinix dark fiber provider links between DC and CU went down on 04:08 UTC.

Impact: There is service impact to your service. This is related to INC0034230, further communication will be continued in this new Incident.

Latest Update: The issue was reported to provider for investigation..
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Incident Number: INC0034244[Equinix Fabric - Americas (CU, DC); Equinix Internet Access / Equinix Connect - AMER (CU, DC); Metro Connect - Americas (CU, DC)]

IDENTIFIED 8 months ago - at 03/30/2024 06:37AM

We are currently investigating this issue.
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Incident Number: INC0034244[Equinix Fabric - Americas (CU, DC); Equinix Internet Access / Equinix Connect - AMER (CU, DC); Metro Connect - Americas (CU, DC)]

Latest Equinix outages

Network Component Issue (Internet Exchange) - about 20 hours ago
Network Component Issue (Metro Connect) - 4 days ago
Network Component Issue (Equinix Fabric) - 5 days ago
Link Failure (Equinix Fabric) - 7 days ago
Network Component Issue (Internet Exchange) - 8 days ago

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