Outage in Equinix

Network Component Issue (Equinix Internet Access / Equinix Connect)

Resolved Minor
April 14, 2024 - Started 8 months ago - Lasted about 14 hours
Official incident page

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Outage Details

We are currently investigating this issue.
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Incident Number: INC0036125
[Equinix Internet Access / Equinix Connect - EMEA (ZW)]
Components affected
Equinix ZW - Zwolle
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 04/15/2024 11:30AM

Affected circuits recovered at 07:09hrs UTC after Equinix engineer replaced the faulty module. Equinix SMC will monitor the module stability..
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Incident Number: INC0036125[Equinix Internet Access / Equinix Connect - EMEA (ZW)]

IDENTIFIED 8 months ago - at 04/15/2024 07:29AM

Affected circuits recovered at 07:09hrs UTC after Equinix engineer replaced the faulty module. Equinix SMC will monitor the module stability..
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Incident Number: INC0036125[Equinix Internet Access / Equinix Connect - EMEA (ZW)]

IDENTIFIED 8 months ago - at 04/15/2024 05:38AM

Equinix engineer tried to reseat the module but the issue still persists. We are currently arranging for a spare module to be transported to proceed with module replacement. No ETR can be provided at this moment..
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Incident Number: INC0036125[Equinix Internet Access / Equinix Connect - EMEA (ZW)]

IDENTIFIED 8 months ago - at 04/15/2024 12:24AM

Please be advised we are experiencing a hardware failure and a replacement RMA is in route no ETR at this time..
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Incident Number: INC0036125[Equinix Internet Access / Equinix Connect - EMEA (ZW)]

IDENTIFIED 8 months ago - at 04/14/2024 09:42PM

One of the FPCs of Metro Connect device is degraded.
Customers on the affected device experience service interruption. Equinix engineers are investigating the issue..
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Incident Number: INC0036125[Equinix Internet Access / Equinix Connect - EMEA (ZW)]

IDENTIFIED 8 months ago - at 04/14/2024 09:30PM

We are currently investigating this issue.
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Incident Number: INC0036125[Equinix Internet Access / Equinix Connect - EMEA (ZW)]

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