Outage in Equinix

Provider Issue (Equinix Internet Access / Equinix Connect, Internet Exchange)

Resolved Minor
April 23, 2024 - Started 7 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating this issue.
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Incident Number: INC0037290
[Equinix Internet Access / Equinix Connect - EMEA (AM); Internet Exchange - EMEA (AM)]
Components affected
Equinix AM - Amsterdam Equinix AM - Amsterdam
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/24/2024 04:39AM

The reason for this issue was due to planned maintenance by the vendor NL-IX, but unfortunately, the notification was sent to an incorrect email address. The provider has been instructed to rectify this mailing situation. We will continue to monitor the situation until the maintenance is completed, which is scheduled to end at 6 am local time in Amsterdam..
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Incident Number: INC0037290[Equinix Internet Access / Equinix Connect - EMEA (AM); Internet Exchange - EMEA (AM)]

IDENTIFIED 7 months ago - at 04/23/2024 11:49PM

The reason for this issue was due to planned maintenance by the vendor NL-IX, but unfortunately, the notification was sent to an incorrect email address. The provider has been instructed to rectify this mailing situation. We will continue to monitor the situation until the maintenance is completed, which is scheduled to end at 6 am local time in Amsterdam..
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Incident Number: INC0037290[Internet Exchange - EMEA (AM); Equinix Internet Access / Equinix Connect - EMEA (AM)]

IDENTIFIED 7 months ago - at 04/23/2024 11:19PM

Customers on the affected module AM3<>AM5 experience service interruption. Equinix engineers are investigating the issue..
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Incident Number: INC0037290[Equinix Internet Access / Equinix Connect - EMEA (AM); Internet Exchange - EMEA (AM)]

IDENTIFIED 7 months ago - at 04/23/2024 11:06PM

The issue has been identified and a fix is being implemented.
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Incident Number: INC0037290[Equinix Internet Access / Equinix Connect - EMEA (AM); Internet Exchange - EMEA (AM)]

IDENTIFIED 7 months ago - at 04/23/2024 10:50PM

We are currently investigating this issue.
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Incident Number: INC0037290[Equinix Internet Access / Equinix Connect - EMEA (AM); Internet Exchange - EMEA (AM)]

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