Outage in Equinix

Network Service Issue (Internet Exchange)

Resolved Major
May 02, 2024 - Started 7 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating this issue.
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Incident Number: INC0038624
[Internet Exchange - Americas (CH, DC)]
Components affected
Equinix DC - Washington D.C. Equinix CH - Chicago
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/02/2024 09:45AM

SMC monitored that the MLPE sessions recovered at 03:45 hrs UTC. Initial investigation found that there was unexpected process restart in the route servers causing the BGP downtime. Investigation will continue to identify the root cause..
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Incident Number: INC0038624[Internet Exchange - Americas (CH, DC)]

IDENTIFIED 7 months ago - at 05/02/2024 05:21AM

SMC monitored that the MLPE sessions recovered at 03:45 hrs UTC. Initial investigation found that there was unexpected process restart in the route servers causing the BGP downtime. Investigation will continue to identify the root cause..
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Incident Number: INC0038624[Internet Exchange - Americas (CH, DC)]

IDENTIFIED 7 months ago - at 05/02/2024 04:30AM

Equinix Internet Exchange customers experienced downtime on their MLPA BGP sessions. Equinix engineers are investigating the issue..
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Incident Number: INC0038624[Internet Exchange - Americas (CH, DC)]

IDENTIFIED 7 months ago - at 05/02/2024 04:17AM

We are currently investigating this issue.
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Incident Number: INC0038624[Internet Exchange - Americas (CH, DC)]

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