Outage in Equinix

Network Service Issue (Internet Exchange)

Resolved Minor
May 02, 2024 - Started 7 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating this issue.
wfh9stcm0nrd
Incident Number: INC0038630
[Internet Exchange - Asia-Pacific (HK)]
Components affected
Equinix HK - Hong Kong
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/02/2024 09:33AM

SMC monitored that the MLPE sessions recovered at 03:53 hrs UTC. Initial investigation found that there was unexpected process restart in the route servers causing the BGP downtime. Investigation will continue to identify the root cause..
wfh9stcm0nrd
Incident Number: INC0038630[Internet Exchange - Asia-Pacific (HK)]

IDENTIFIED 7 months ago - at 05/02/2024 05:34AM

SMC monitored that the MLPE sessions recovered at 03:53 hrs UTC. Initial investigation found that there was unexpected process restart in the route servers causing the BGP downtime. Investigation will continue to identify the root cause..
wfh9stcm0nrd
Incident Number: INC0038630[Internet Exchange - Asia-Pacific (HK)]

IDENTIFIED 7 months ago - at 05/02/2024 04:55AM

Equinix Internet Exchange customers experienced downtime on their MLPA BGP sessions through primary route server. There is no impact due to redundancy via secondary route server. Equinix engineers are investigating the issue..
wfh9stcm0nrd
Incident Number: INC0038630[Internet Exchange - Asia-Pacific (HK)]

IDENTIFIED 7 months ago - at 05/02/2024 04:42AM

We are currently investigating this issue.
wfh9stcm0nrd
Incident Number: INC0038630[Internet Exchange - Asia-Pacific (HK)]

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