Outage in Equinix

Network Component Issue (Metro Connect, Equinix Fabric, Equinix Internet Access / Equinix Connect)

Resolved Major
May 05, 2024 - Started 5 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating this issue.
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Incident Number: INC0039115
[Metro Connect - EMEA (SK); Equinix Fabric - EMEA (SK); Equinix Internet Access / Equinix Connect - EMEA (SK)]
Components affected
Equinix SK - Stockholm Equinix SK - Stockholm Equinix SK - Stockholm
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/06/2024 02:42PM

Current Service Impact: None.
Latest Update: The faulty hardware module was sucessfully replaced. All affected services should be up since 10:55 GMT.
Next Action: Equinix will proceed to observe the equipment in order to confirm stability..
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Incident Number: INC0039115[Metro Connect - EMEA (SK); Equinix Fabric - EMEA (SK); Equinix Internet Access / Equinix Connect - EMEA (SK)]

IDENTIFIED 5 months ago - at 05/05/2024 11:12AM

Current Service Impact: None.
Latest Update: The faulty hardware module was sucessfully replaced. All affected services should be up since 10:55 GMT.
Next Action: Equinix will proceed to observe the equipment in order to confirm stability..
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Incident Number: INC0039115[Equinix Fabric - EMEA (SK); Equinix Internet Access / Equinix Connect - EMEA (SK); Metro Connect - EMEA (SK)]

IDENTIFIED 5 months ago - at 05/05/2024 10:48AM

Current Service Impact: Outage for non-redundant services hosted on the affected equipment.
Latest Update: Equinix engineers have spotted a potential hardware issue on one of our routers in SK Metro.
Next Action: The faulty module will be replaced by the local IBX team to resolve all connectivity issues. Thank you for your patience..
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Incident Number: INC0039115[Equinix Fabric - EMEA (SK); Equinix Internet Access / Equinix Connect - EMEA (SK); Metro Connect - EMEA (SK)]

IDENTIFIED 5 months ago - at 05/05/2024 10:25AM

The issue has been identified and a fix is being implemented.
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Incident Number: INC0039115[Equinix Fabric - EMEA (SK); Equinix Internet Access / Equinix Connect - EMEA (SK); Metro Connect - EMEA (SK)]

IDENTIFIED 5 months ago - at 05/05/2024 10:13AM

We are currently investigating this issue.
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Incident Number: INC0039115[Metro Connect - EMEA (SK); Equinix Fabric - EMEA (SK); Equinix Internet Access / Equinix Connect - EMEA (SK)]

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