Outage in Equinix

Link Failure (Equinix Fabric, Network Edge, Metro Connect)

Resolved Minor
May 15, 2024 - Started 7 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently investigating this issue.
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Incident Number: INC0040548
[Equinix Fabric - EMEA (AM, EN, ZW); Network Edge - EMEA (AM); Metro Connect - EMEA (AM, EN, ZW)]
Components affected
Equinix AM - Amsterdam Equinix ZW - Zwolle Equinix AM - Amsterdam Equinix AM - Amsterdam Equinix EN - Enschede Equinix EN - Enschede Equinix ZW - Zwolle
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/16/2024 08:13AM

The alert has been resolved and cleared at 2024-05-15 19:44:37 (-05:00) UTC. We are currently working on the Root Cause Analysis (RFO) with the service provider..
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Incident Number: INC0040548[Equinix Fabric - EMEA (AM, ZW); Network Edge - EMEA (AM); Metro Connect - EMEA (AM, ZW)]

IDENTIFIED 7 months ago - at 05/16/2024 01:04AM

The alert has been resolved and cleared at 2024-05-15 19:44:37 (-05:00) UTC. We are currently working on the Root Cause Analysis (RFO) with the service provider..
k9pk3zz95pr5
Incident Number: INC0040548[Equinix Fabric - EMEA (AM, EN, ZW); Network Edge - EMEA (AM); Metro Connect - EMEA (AM, EN, ZW)]

IDENTIFIED 7 months ago - at 05/16/2024 12:48AM

The provider is currently conducting an investigation into the circuits that are experiencing downtime. They will provide an update as soon as possible..
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Incident Number: INC0040548[Equinix Fabric - EMEA (AM, EN, ZW); Network Edge - EMEA (AM); Metro Connect - EMEA (AM, EN, ZW)]

IDENTIFIED 7 months ago - at 05/16/2024 12:33AM

Dark fiber link between <AM> and <ZW> IBX AM3 and ZW1 went down. Equinix engineers are investigating issue and has alerted the service provider.

.
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Incident Number: INC0040548[Equinix Fabric - EMEA (AM, EN, ZW); Network Edge - EMEA (AM); Metro Connect - EMEA (AM, EN, ZW)]

IDENTIFIED 7 months ago - at 05/16/2024 12:03AM

The issue has been identified and a fix is being implemented.
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Incident Number: INC0040548[Metro Connect - EMEA (AM, EN, ZW); Equinix Fabric - EMEA (AM, EN, ZW); Network Edge - EMEA (AM)]

IDENTIFIED 7 months ago - at 05/15/2024 11:48PM

We are currently investigating this issue.
k9pk3zz95pr5
Incident Number: INC0040548[Equinix Fabric - EMEA (AM, EN, ZW); Network Edge - EMEA (AM); Metro Connect - EMEA (AM, EN, ZW)]

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