Link Failure (Equinix Fabric, Equinix Internet Access / Equinix Connect, Network Edge, Metro Connect)

Equinix SMC received the replacement line card at 1800 UTC and worked with the equipment vendor to put it in production, however the new card was found to be faulty. A second RMA has been processed and is expected to arrive on 20-May-2024. Equinix SMC will continue to follow-up on the arrival of the new card..
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Incident Number: INC0040741[Equinix Fabric - Americas (SE); Equinix Internet Access / Equinix Connect - AMER (SE); Network Edge - Americas (SE); Metro Connect - Americas (SE)]

Equinix SMC received the replacement line card at 1800 UTC and worked with the equipment vendor to put it in production, however the new card was found to be faulty. A second RMA has been processed and is expected to arrive on 20-May-2024. Equinix SMC will continue to follow-up on the arrival of the new card..
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Incident Number: INC0040741[Equinix Fabric - Americas (SE); Equinix Internet Access / Equinix Connect - AMER (SE); Network Edge - Americas (SE); Metro Connect - Americas (SE)]

The linecard replacement has arrived and Equinix engineers are currently working alongside our hardware vendor to configure and test the new card. More updates to follow. .
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Incident Number: INC0040741[Equinix Fabric - Americas (SE); Equinix Internet Access / Equinix Connect - AMER (SE); Network Edge - Americas (SE); Metro Connect - Americas (SE)]

To mitigate this issue Equinix engineers manually re-routed traffic off the failed line card. Unprotected customers may still experience LOS. The RMA process for the faulty equipment has begun, and a replacement is expected to arrive 5/18/2024. More updates to come.
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Incident Number: INC0040741[Equinix Fabric - Americas (SE); Equinix Internet Access / Equinix Connect - AMER (SE); Network Edge - Americas (SE); Metro Connect - Americas (SE)]

Equinix engineers have routed traffic away from the faulty hardware, and services are back to normal as of 20:07:53 UTC. If you are still experiencing service outage, please open a ticket with Equinix Service Desk. .
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Incident Number: INC0040741[Equinix Fabric - Americas (SE); Equinix Internet Access / Equinix Connect - AMER (SE); Network Edge - Americas (SE); Metro Connect - Americas (SE)]

After thoroughly troubleshooting the equipment, our hardware vendors have confirmed the card will need a replacement. We are awaiting an ETA on the replacement part. More updates will be sent as they become available. .
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Incident Number: INC0040741[Equinix Fabric - Americas (SE); Equinix Internet Access / Equinix Connect - AMER (SE); Network Edge - Americas (SE); Metro Connect - Americas (SE)]

Equinix engineers are currently working alongside our hardware vendor for a fix. More updates will follow as they become available. .
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Incident Number: INC0040741[Equinix Fabric - Americas (SE); Equinix Internet Access / Equinix Connect - AMER (SE); Network Edge - Americas (SE); Metro Connect - Americas (SE)]

Equinix engineers are investigating a possible network equipment failure in SE2. More updates will come as they become available. .
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Incident Number: INC0040741[Equinix Fabric - Americas (SE); Equinix Internet Access / Equinix Connect - AMER (SE); Network Edge - Americas (SE); Metro Connect - Americas (SE)]

The issue has been identified and a fix is being implemented.
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Incident Number: INC0040741[Network Edge - Americas (SE); Metro Connect - Americas (SE); Equinix Fabric - Americas (SE); Equinix Internet Access / Equinix Connect - AMER (SE)]

We are currently investigating this issue.
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Incident Number: INC0040741[Equinix Fabric - Americas (SE); Equinix Internet Access / Equinix Connect - AMER (SE); Network Edge - Americas (SE); Metro Connect - Americas (SE)]