Outage in Equinix

Power Issue (Metro Connect)

Resolved Major
June 10, 2024 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating this issue.
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Incident Number: INC0043354
[Metro Connect - EMEA (HE)]
Components affected
Equinix HE - Helsinki
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/10/2024 11:21AM

We are currently in the process of restoring the services. Unfortunately, a power maintenance event unexpectedly impacted one of our devices in HE6 IBX. Our operations team has been duly instructed to take measures to prevent similar situations from occurring in the future. We apologize for all the inconveniences caused by this situation..
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Incident Number: INC0043354[Metro Connect - EMEA (HE)]

IDENTIFIED 5 months ago - at 06/10/2024 11:06AM

We are currently in the process of restoring the services. Unfortunately, a power maintenance event unexpectedly impacted one of our devices in HE6 IBX. Our operations team has been duly instructed to take measures to prevent similar situations from occurring in the future. We apologize for all the inconveniences caused by this situation..
6kvz84gcvmvq
Incident Number: INC0043354[Metro Connect - EMEA (HE)]

IDENTIFIED 5 months ago - at 06/10/2024 09:35AM

Unprotected Metro Connect (MC) and Equinix Fabric Metro circuits experienced service interruption while no impact to Dual Diverse (MC) due to redundancy. Equinix engineers are investigating the issue.

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6kvz84gcvmvq
Incident Number: INC0043354[Metro Connect - EMEA (HE)]

IDENTIFIED 5 months ago - at 06/10/2024 09:20AM

The issue has been identified and a fix is being implemented.
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Incident Number: INC0043354[Metro Connect - EMEA (HE)]

IDENTIFIED 5 months ago - at 06/10/2024 09:05AM

We are currently investigating this issue.
6kvz84gcvmvq
Incident Number: INC0043354[Metro Connect - EMEA (HE)]

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