Outage in Equinix

Network Component Issue (Equinix Fabric, Equinix Internet Access / Equinix Connect, Metro Connect)

Resolved Major
June 13, 2024 - Started 6 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently investigating this issue.
2mmm0m1b17fx
Incident Number: INC0043720
[Equinix Fabric - Americas (CL); Equinix Internet Access / Equinix Connect - AMER (CL); Metro Connect - Americas (CL)]
Components affected
Equinix CL - Calgary Equinix CL - Calgary Equinix CL - Calgary
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/13/2024 09:50AM

One of the Equinix Fabric device has rebooted automatically
Single-Homed Equinix Connect (EC) and Equinix Internet Access (EIA) customers experienced service interruption while no impact to Dual-Home EC and EIA customers due to redundancy. There is service impact to Equinix Fabric port and virtual connections (VC) without redundancy. Equinix engineers are working to resolve the issue..
2mmm0m1b17fx
Incident Number: INC0043720[Equinix Fabric - Americas (CL); Equinix Internet Access / Equinix Connect - AMER (CL); Metro Connect - Americas (CL)]

IDENTIFIED 6 months ago - at 06/13/2024 02:16AM

One of the Equinix Fabric device has rebooted automatically
Single-Homed Equinix Connect (EC) and Equinix Internet Access (EIA) customers experienced service interruption while no impact to Dual-Home EC and EIA customers due to redundancy. There is service impact to Equinix Fabric port and virtual connections (VC) without redundancy. Equinix engineers are working to resolve the issue..
2mmm0m1b17fx
Incident Number: INC0043720[Equinix Fabric - Americas (CL); Equinix Internet Access / Equinix Connect - AMER (CL); Metro Connect - Americas (CL)]

IDENTIFIED 6 months ago - at 06/13/2024 02:01AM

We are currently investigating this issue.
2mmm0m1b17fx
Incident Number: INC0043720[Equinix Fabric - Americas (CL); Equinix Internet Access / Equinix Connect - AMER (CL); Metro Connect - Americas (CL)]

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