Switchover (Equinix Fabric, Metro Connect)

SMC monitored that the affected services recovered after the faulty module was replaced on 23 June 2024 at 03:59 hrs UTC local time. SMC will continue to monitor for stability. .
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Incident Number: INC0044902[Equinix Fabric - EMEA (DB); Metro Connect - EMEA (DB)]

SMC monitored that the affected services recovered after the faulty module was replaced on 23 June 2024 at 03:59 hrs UTC local time. SMC will continue to monitor for stability. .
sgwj6g1x55xk
Incident Number: INC0044902[Equinix Fabric - EMEA (DB); Metro Connect - EMEA (DB)]

We would like to inform you that we are currently addressing a suspected hardware issue that has arisen with our hardware provider. Our team is actively investigating the matter to identify the root cause and implement appropriate solutions.

We sincerely apologize for any inconveniences that this situation may have caused. We understand the importance of reliable hardware in ensuring smooth operations and seamless user experiences. Rest assured, we are committed to resolving this issue promptly and minimizing any disruptions to our valued customers.

We appreciate your patience and understanding during this time. Our dedicated team is working diligently to rectify the situation and restore normalcy as soon as possible. We will keep you updated on the progress and provide any necessary information regarding the resolution.

Once again, we apologize for any inconvenience caused and thank you for your continued support and cooperation..
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Incident Number: INC0044902[Equinix Fabric - EMEA (DB); Metro Connect - EMEA (DB)]

The issue has been identified and a fix is being implemented.
sgwj6g1x55xk
Incident Number: INC0044902[Equinix Fabric - EMEA (DB); Metro Connect - EMEA (DB)]

We are currently investigating this issue.
sgwj6g1x55xk
Incident Number: INC0044902[Equinix Fabric - EMEA (DB); Metro Connect - EMEA (DB)]