Outage in Equinix

Link Failure (Metro Connect)

Resolved Minor
June 24, 2024 - Started 5 months ago - Lasted about 23 hours
Official incident page

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Outage Details

We are currently investigating this issue.
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Incident Number: INC0045020
[Metro Connect - EMEA (DB)]
Components affected
Equinix DB - Dublin
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/25/2024 09:03AM

No new update...

Current Service Impact: None.
Latest Update: 3rd parties has acknowledge our request and begin troubleshooting and investigate the root cause of this fiber event and to verify stability.
Next Action: We await 3rd party update..
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Incident Number: INC0045020[Metro Connect - EMEA (DB)]

IDENTIFIED 5 months ago - at 06/24/2024 07:50PM

No new update...

Current Service Impact: None.
Latest Update: 3rd parties has acknowledge our request and begin troubleshooting and investigate the root cause of this fiber event and to verify stability.
Next Action: We await 3rd party update..
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Incident Number: INC0045020[Metro Connect - EMEA (DB)]

IDENTIFIED 5 months ago - at 06/24/2024 06:33PM

Current Service Impact: None.
Latest Update: 3rd parties has acknowledge our request and begin troubleshooting and investigate the root cause of this fiber event and to verify stability.
Next Action: We await 3rd party update..
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Incident Number: INC0045020[Metro Connect - EMEA (DB)]

IDENTIFIED 5 months ago - at 06/24/2024 12:58PM

Current Service Impact: None.
Latest Update: Due to an external fiber event today at 12:18 GMT the transport equipment in DB Metro saw additional attenuation, causing it to Switch traffic to the protection path.
Next Action: We are in touch with our 3rd parties to investigate the root cause of this fiber event and to verify stability..
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Incident Number: INC0045020[Metro Connect - EMEA (DB)]

IDENTIFIED 5 months ago - at 06/24/2024 10:10AM

SMC detected a protection switch on the Metro Connect DWDM within the DB metro area. The switch was triggered by a fluctuation in one of our provider's circuits. Efforts are underway in collaboration with the provider to ascertain the root cause of the fault..
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Incident Number: INC0045020[Metro Connect - EMEA (DB)]

IDENTIFIED 5 months ago - at 06/24/2024 09:54AM

We are currently investigating this issue.
gq0bk7b3cwnl
Incident Number: INC0045020[Metro Connect - EMEA (DB)]

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