Network Component Issue (Equinix Internet Access / Equinix Connect)

Please be advised that service restoration is currently underway, starting from 19:51 UTC.. SMC will continue to monitor the situation..
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Incident Number: INC0045405[Equinix Internet Access / Equinix Connect - APAC (SH)]

Please be advised that service restoration is currently underway, starting from 19:51 UTC.. SMC will continue to monitor the situation..
rphk4p8ryl5g
Incident Number: INC0045405[Equinix Internet Access / Equinix Connect - APAC (SH)]

We are troubleshooting an intermittent BGP session failure issue. We are currently working closely with our hardware provider to troubleshoot and resolve this issue. The problem arose during a maintenance work, and we sincerely apologize for any inconvenience this may have caused you. Please be assured that our team is diligently working to identify the root cause and implement a solution as quickly as possible. We understand the importance of uninterrupted service and are committed to resolving this matter promptly.

We appreciate your patience and understanding during this time. Should you have any further questions or concerns, please do not hesitate to reach out to our support team, who will be more than happy to assist you.

Thank you for your continued trust in our services..
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Incident Number: INC0045405[Equinix Internet Access / Equinix Connect - APAC (SH)]

We are currently investigating this issue.
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Incident Number: INC0045405[Equinix Internet Access / Equinix Connect - APAC (SH)]