Outage in Equinix

Network Component Issue (Equinix Internet Access / Equinix Connect)

Resolved Minor
August 21, 2024 - Started 3 months ago - Lasted about 17 hours
Official incident page

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Outage Details

We are currently investigating this issue.
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Incident Number: INC0052806
[Equinix Internet Access / Equinix Connect - AMER (DC)]
Components affected
Equinix DC - Washington D.C.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/21/2024 05:28PM

We are pleased to inform you that the issue with your connection has been resolved. Our dedicated team at SMC promptly replaced a faulty card in our device, restoring your service at 02:28hrs UTC time. .
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Incident Number: INC0052806[Equinix Fabric - Americas (DC)]

IDENTIFIED 3 months ago - at 08/21/2024 03:23AM

We are pleased to inform you that the issue with your connection has been resolved. Our dedicated team at SMC promptly replaced a faulty card in our device, restoring your service at 02:28hrs UTC time. .
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Incident Number: INC0052806[Equinix Internet Access / Equinix Connect - AMER (DC)]

IDENTIFIED 3 months ago - at 08/21/2024 01:20AM

At 2024/08/21 00:21:44 UTC the Equinix SMC has experienced a network component issue on a EIA and EC device. Our team is currently working with the local site and vendor to resolve the problem and restore services..
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Incident Number: INC0052806[Equinix Internet Access / Equinix Connect - AMER (DC)]

IDENTIFIED 3 months ago - at 08/21/2024 01:05AM

The issue has been identified and a fix is being implemented.
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Incident Number: INC0052806[Equinix Internet Access / Equinix Connect - AMER (DC)]

IDENTIFIED 3 months ago - at 08/21/2024 12:49AM

We are currently investigating this issue.
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Incident Number: INC0052806[Equinix Internet Access / Equinix Connect - AMER (DC)]

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