Outage in Equinix

Provider Issue (Metro Connect)

Resolved Minor
August 22, 2024 - Started 3 months ago - Lasted about 13 hours
Official incident page

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Outage Details

We are currently investigating this issue.
d14rczy1q2pm
Incident Number: INC0053090
[Metro Connect - Americas (RJ)]
Components affected
Equinix RJ - Rio de Janeiro
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/23/2024 03:41AM

Metro Connect dark fiber link between RJ1 and RJ2 IBX went down at 10:50 AM BRT.

Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experience service interruption while Protected Metro Connect circuits experienced 50ms switching hit.

Equinix provider is working to fix the problem. They have a probable fiber rupture in RJ2. The Field team is on their way to RJ2 to take measurements and verify the rupture.



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Incident Number: INC0053090[Metro Connect - Americas (RJ)]

IDENTIFIED 3 months ago - at 08/22/2024 06:29PM

Metro Connect dark fiber link between RJ1 and RJ2 IBX went down at 10:50 AM BRT.

Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experience service interruption while Protected Metro Connect circuits experienced 50ms switching hit.

Equinix provider is working to fix the problem. They have a probable fiber rupture in RJ2. The Field team is on their way to RJ2 to take measurements and verify the rupture.



.
d14rczy1q2pm
Incident Number: INC0053090[Metro Connect - Americas (RJ)]

IDENTIFIED 3 months ago - at 08/22/2024 03:10PM

Metro Connect dark fiber link between RJ1 and RJ2 IBX went down at 10:50 AM BRT.

Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experience service interruption while Protected Metro Connect circuits experienced 50ms switching hit. Equinix engineers are investigating issue.
.
d14rczy1q2pm
Incident Number: INC0053090[Metro Connect - Americas (RJ)]

IDENTIFIED 3 months ago - at 08/22/2024 02:55PM

We are currently investigating this issue.
d14rczy1q2pm
Incident Number: INC0053090[Metro Connect - Americas (RJ)]

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