Outage in Equinix

Power Issue (Equinix Internet Access / Equinix Connect, Metro Connect)

Resolved Minor
August 27, 2024 - Started 3 months ago - Lasted 2 days
Official incident page

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Outage Details

We are currently investigating this issue.
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Incident Number: INC0053735
[Equinix Internet Access / Equinix Connect - AMER (MI); Metro Connect - Americas (MI)]
Components affected
Equinix MI - Miami Equinix MI - Miami
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/29/2024 02:20PM

Our dark fibre provider isolated the splice case's fault and applied a temporary fix.
They are working on replacing the splice case permanently, but the estimated time for the permanent fix is not available at the moment..
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Incident Number: INC0053735[Equinix Internet Access / Equinix Connect - AMER (MI); Metro Connect - Americas (MI)]

IDENTIFIED 3 months ago - at 08/29/2024 02:10AM

Our dark fibre provider isolated the splice case's fault and applied a temporary fix.
They are working on replacing the splice case permanently, but the estimated time for the permanent fix is not available at the moment..
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Incident Number: INC0053735[Equinix Internet Access / Equinix Connect - AMER (MI); Metro Connect - Americas (MI)]

IDENTIFIED 3 months ago - at 08/28/2024 12:19PM

The dark fiber link is operational and stable. The service provider continues to investigate the root cause on-site to determine if any additional actions are required..
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Incident Number: INC0053735[Equinix Internet Access / Equinix Connect - AMER (MI); Metro Connect - Americas (MI)]

IDENTIFIED 3 months ago - at 08/27/2024 08:16PM

Metro Connect dark fiber link between MI1 and MI6 flapped 19:25:14 UTCand recovered at 19:25:25 UTC .

Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experience service interruption while Protected Metro Connect circuits experienced 11ms switching hit. Equinix engineers are investigating issue.

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Incident Number: INC0053735[Equinix Internet Access / Equinix Connect - AMER (MI); Metro Connect - Americas (MI)]

IDENTIFIED 3 months ago - at 08/27/2024 08:01PM

We are currently investigating this issue.
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Incident Number: INC0053735[Equinix Internet Access / Equinix Connect - AMER (MI); Metro Connect - Americas (MI)]

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