Outage in Equinix

Switchover (Metro Connect)

Resolved Minor
September 03, 2024 - Started 2 months ago - Lasted 8 days
Official incident page

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Outage Details

We are currently investigating this issue.
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Incident Number: INC0054482
[Metro Connect - EMEA (ML)]
Components affected
Equinix ML - Milan
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/11/2024 09:06PM

****** "This is the final notification" ******

What happened? Fiber bump

When it happened? 2024-09-03 | 08:50:05 UTC Time

Where it happened? ML3

What is the impact? Dark Fiber

How it gets resolved? Provider reported there were delivery activities which unfortunately impacted the circuit.

When the service is restored? 10:59 UTC

Is it stable so far? 12 hours

This is the final notification. .
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Incident Number: INC0054482[Metro Connect - EMEA (ML)]

IDENTIFIED 2 months ago - at 09/03/2024 12:19PM

Our Partner Dark Fiber Provider has confirmed on the indicated date and time there were delivery activities which unfortunately impacted the circuit affecting many customers.
We continue to monitor this link for now. .
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Incident Number: INC0054482[Metro Connect - EMEA (ML)]

IDENTIFIED 2 months ago - at 09/03/2024 09:30AM

Equinix SMC has reported an optical protection switchover in Metro Connect platform.
The brief service interruption experienced is due to failover design. Equinix engineers are investigating the issue..
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Incident Number: INC0054482[Metro Connect - EMEA (ML)]

IDENTIFIED 2 months ago - at 09/03/2024 09:14AM

We are currently investigating this issue.
qg91vhn7h2hg
Incident Number: INC0054482[Metro Connect - EMEA (ML)]

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