Outage in Equinix

Network Component Issue (Metro Connect)

Resolved Major
October 03, 2024 - Started about 2 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently investigating this issue.
ggf4fcl19106
Incident Number: INC0059666
[Metro Connect - Americas (NY)]
Components affected
Equinix NY - New York
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/04/2024 12:06AM

Equinix engineers are presently engaged in restoring services on the malfunctioning card. We will continue to provide updates as soon as they become available..
ggf4fcl19106
Incident Number: INC0059666[Metro Connect - Americas (NY)]

IDENTIFIED about 2 months ago - at 10/03/2024 07:44PM

Equinix engineers are presently engaged in restoring services on the malfunctioning card. We will continue to provide updates as soon as they become available..
ggf4fcl19106
Incident Number: INC0059666[Metro Connect - Americas (NY)]

IDENTIFIED about 2 months ago - at 10/03/2024 04:09PM

One of the card component of our Metro Connect device has failed

Unprotected and Protected Metro Connect (MC) circuits experience service interruption while no impact to Dual Diverse (MC) due to redundancy. Equinix engineers are working to resolve the issue.
.
ggf4fcl19106
Incident Number: INC0059666[Metro Connect - Americas (NY)]

IDENTIFIED about 2 months ago - at 10/03/2024 03:54PM

We are currently investigating this issue.
ggf4fcl19106
Incident Number: INC0059666[Metro Connect - Americas (NY)]

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