Outage in Equinix

Network Component Issue (Metro Connect)

Resolved Major
October 05, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating this issue.
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Incident Number: INC0060062
[Metro Connect - Americas (SP)]
Components affected
Equinix SP - Sao Paulo
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/05/2024 10:57AM

We would like to inform you that our team of engineers has identified a signal degradation affecting one of the equipment in our Metro Connect platform. We are aware of this situation, and our SMC team is working in collaboration with the engineering team to find a resolution as quickly as possible.

We apologize for any inconvenience caused and want to assure you that we are committed to resolving this issue as soon as possible. We will keep you updated on the progress and any actions being taken to address this matter..
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Incident Number: INC0060062[Metro Connect - Americas (SP)]

IDENTIFIED about 2 months ago - at 10/05/2024 10:10AM

We would like to inform you that our team of engineers has identified a signal degradation affecting one of the equipment in our Metro Connect platform. We are aware of this situation, and our SMC team is working in collaboration with the engineering team to find a resolution as quickly as possible.

We apologize for any inconvenience caused and want to assure you that we are committed to resolving this issue as soon as possible. We will keep you updated on the progress and any actions being taken to address this matter..
8tjsqc1rks4h
Incident Number: INC0060062[Metro Connect - Americas (SP)]

IDENTIFIED about 2 months ago - at 10/05/2024 09:24AM

One of the modules of Metro Connect platform has failed

Unprotected and Protected Metro Connect (MC) circuits experience service interruption while no impact to Dual Diverse (MC) due to redundancy. Equinix engineers are working to resolve the issue.
.
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Incident Number: INC0060062[Metro Connect - Americas (SP)]

IDENTIFIED about 2 months ago - at 10/05/2024 09:08AM

We are currently investigating this issue.
8tjsqc1rks4h
Incident Number: INC0060062[Metro Connect - Americas (SP)]

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