Provider Issue (Metro Connect)

Equinix SMC monitored that the services has been stable since it recovered on 07 Oct 2024 at 23:20 hrs UTC. Investigation will continue with provider to identify the root cause..
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Incident Number: INC0060325[Metro Connect - EMEA (IL)]

Equinix SMC monitored that the services has been stable since it recovered on 07 Oct 2024 at 23:20 hrs UTC. Investigation will continue with provider to identify the root cause..
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Incident Number: INC0060325[Metro Connect - EMEA (IL)]

We would like to inform you that our provider is actively working on resolving the issue at hand. The estimated time for resolution (ETR) is one hour. Rest assured, we will keep you updated with any new information as soon as it becomes available..
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Incident Number: INC0060325[Metro Connect - EMEA (IL)]

We would like to inform you that there has been a recent incident affecting our fiber cable on the route that serves your service.
The fiber cable has been crushed, and it is crucial that we renew it urgently to prevent any potential failures in the future.
Our provider is actively working on this matter to ensure a prompt resolution. No ETR at this time.

We understand the importance of uninterrupted service for your business,
and we apologize for any inconvenience caused. Rest assured that our provider is taking all
necessary steps to address this issue and restore the service as quickly as possible..
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Incident Number: INC0060325[Metro Connect - EMEA (IL)]

Metro Connect link flapped in IL . Equinix engineers are evaluating the situation and will provide more details as they become available.
Unprotected and Protected Metro Connect (MC) circuits experienced service interruption while no impact to Dual Diverse (MC) due to redundancy. Equinix engineers are investigating the issue..
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Incident Number: INC0060325[Metro Connect - EMEA (IL)]

We are currently investigating this issue.
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Incident Number: INC0060325[Metro Connect - EMEA (IL)]