Outage in Equinix

Link Failure (Metro Connect)

Resolved Major
October 08, 2024 - Started about 2 months ago - Lasted about 11 hours
Official incident page

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Outage Details

We are currently investigating this issue.
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Incident Number: INC0060399
[Metro Connect - Americas (TR)]
Components affected
Equinix TR - Toronto
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/08/2024 08:52PM

Equinix SMC has detected an issue with one of the Equinix Fabric backbone links connecting TR2 and TR4. The problem has been reported to the provider for investigation. Although the links have been functioning without any interruptions for the past 12 hours, we are still awaiting a Root Cause Analysis (RFO) from the vendor. Thank you for your patience and understanding.

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bkv4c33h91hy
Incident Number: INC0060399[Metro Connect - Americas (TR)]

IDENTIFIED about 2 months ago - at 10/08/2024 06:17PM

Equinix SMC has detected an issue with one of the Equinix Fabric backbone links connecting TR2 and TR4. The problem has been reported to the provider for investigation. Although the links have been functioning without any interruptions for the past 12 hours, we are still awaiting a Root Cause Analysis (RFO) from the vendor. Thank you for your patience and understanding.

.
bkv4c33h91hy
Incident Number: INC0060399[Metro Connect - Americas (TR)]

IDENTIFIED about 2 months ago - at 10/08/2024 09:46AM

Metro Connect dark fiber link between TR2 and TR4 went down.

Equinix Fabric Metro Remote port and Unprotected Metro Connect circuits experience service interruption while Protected Metro Connect circuits experienced 50ms switching hit. Equinix engineers are investigating issue..
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Incident Number: INC0060399[Metro Connect - Americas (TR)]

IDENTIFIED about 2 months ago - at 10/08/2024 09:31AM

We are currently investigating this issue.
bkv4c33h91hy
Incident Number: INC0060399[Metro Connect - Americas (TR)]

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