Network Component Issue (Equinix Fabric)

As recommended by vendor, the identified shelves were rebooted. Services resumed to normal after the shelves completed boot-up at 05:56 hrs UTC. Vendor has collected the necessary logs and will continue to investigate the root cause.
Next Action: SMC will monitor the device stability..
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Incident Number: INC0060767[Equinix Fabric - Americas (SV)]

As recommended by vendor, the identified shelves were rebooted. Services resumed to normal after the shelves completed boot-up at 05:56 hrs UTC. Vendor has collected the necessary logs and will continue to investigate the root cause.
Next Action: SMC will monitor the device stability..
x2925091lyb9
Incident Number: INC0060767[Equinix Fabric - Americas (SV)]

The identified shelves were found in unequipped state. A case with the vendor was logged and joint troubleshooting is ongoing to identify the root cause and still no ETR available.
Next Actions: Equinix SMC will monitor the progress of restoration..
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Incident Number: INC0060767[Equinix Fabric - Americas (SV)]

Two of the shelves of Equinix Fabric device has failed 1:24 hrs UTC on 10-Oct-2024.
There is service impact to Equinix Fabric port and virtual connections (VC) without redundancy.
Equinix engineers are investigating the issue..
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Incident Number: INC0060767[Equinix Fabric - Americas (SV)]

We are currently investigating this issue.
x2925091lyb9
Incident Number: INC0060767[Equinix Fabric - Americas (SV)]