Outage in Equinix

Link Failure (Metro Connect)

Resolved Major
October 31, 2024 - Started 15 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating this issue.
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Incident Number: INC0063648
[Metro Connect - Asia-Pacific (TY)]
Components affected
Equinix TY - Tokyo
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 10/31/2024 08:53AM

Equinix SMC has successfully restored the infrastructure link at 10:16 UTC hrs.

The issue was identified as a faulty fiber, which has been promptly replaced.

Equinix SMC will continue to monitor the stability of the link..
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Incident Number: INC0063648[Metro Connect - Asia-Pacific (TY)]

IDENTIFIED 15 days ago - at 10/31/2024 05:00AM

Equinix SMC has successfully restored the infrastructure link at 10:16 UTC hrs.

The issue was identified as a faulty fiber, which has been promptly replaced.

Equinix SMC will continue to monitor the stability of the link..
t94sq7fgqynd
Incident Number: INC0063648[Metro Connect - Asia-Pacific (TY)]

IDENTIFIED 15 days ago - at 10/31/2024 03:58AM

SMC has reported an issue with Metro Connect.

Unprotected Metro Connect (MC) circuits experience service interruption while no impact to Dual Diverse (MC) due to redundancy. Equinix engineers are investigating the issue.

Equinix engineers are investigating the issue..
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Incident Number: INC0063648[Metro Connect - Asia-Pacific (TY)]

IDENTIFIED 15 days ago - at 10/31/2024 03:42AM

We are currently investigating this issue.
t94sq7fgqynd
Incident Number: INC0063648[Metro Connect - Asia-Pacific (TY)]

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