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As of February 25, 2025, at 9:39 PM UTC, Equinix engineers and site technicians have confirmed that all services have been restored. The team is concluding their work on this incident, and services should be functioning normally. If any circuits remain down, customers are advised to open a case with Equinix network support.
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Incident Number: INC0076122[Metro Connect - AMER (SE)]
Equinix SMC has identified a fiber cut incident impacting the SE Metro area. Customers with unprotected circuits are facing service outages. The dark fiber provider has dispatched a repair crew to re-splice fibers at the suspected damage location.
They advised that the repair crew's ETA is 22 February at 0100 hrs PST / 0900 UTC. The next update will be provided once there is a significant update from the provider..
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Incident Number: INC0076122[Equinix Internet Access / Equinix Connect - AMER (SE)]
We are currently investigating this issue.
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Incident Number: INC0076122[Equinix Internet Access / Equinix Connect - AMER (SE)]
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