Outage in Equinix

Link Failure (Equinix Internet Access / Equinix Connect)

Resolved Major
February 22, 2025 - Started about 2 months ago - Lasted 7 days
Official incident page

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Outage Details

We are currently investigating this issue.
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Incident Number: INC0076122
[Equinix Internet Access / Equinix Connect - AMER (SE)]
Components affected
Equinix SE - Seattle
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/01/2025 07:23PM

As of February 25, 2025, at 9:39 PM UTC, Equinix engineers and site technicians have confirmed that all services have been restored. The team is concluding their work on this incident, and services should be functioning normally. If any circuits remain down, customers are advised to open a case with Equinix network support.
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Incident Number: INC0076122[Metro Connect - AMER (SE)]

IDENTIFIED about 2 months ago - at 02/22/2025 08:21AM

Equinix SMC has identified a fiber cut incident impacting the SE Metro area. Customers with unprotected circuits are facing service outages. The dark fiber provider has dispatched a repair crew to re-splice fibers at the suspected damage location.

They advised that the repair crew's ETA is 22 February at 0100 hrs PST / 0900 UTC. The next update will be provided once there is a significant update from the provider..
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Incident Number: INC0076122[Equinix Internet Access / Equinix Connect - AMER (SE)]

IDENTIFIED about 2 months ago - at 02/22/2025 08:06AM

We are currently investigating this issue.
09w04xjrx09m
Incident Number: INC0076122[Equinix Internet Access / Equinix Connect - AMER (SE)]

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