Outage in Equinix

Network Component Issue (Metro Connect)

Resolved Major
March 17, 2025 - Started about 17 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

SMC has reported an issue with one of our Metro Connect devices. Unprotected and Protected Metro Connect (MC) circuits experienced service interruption while no impact to Dual Diverse (MC) due to redundancy. Equinix engineers are investigating the issue.
Incident Number: INC0078621
[Metro Connect - DC]
Components affected
Equinix DC - Washington D.C.
Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 03/17/2025 08:38AM

Investigation is on-going with our dark fiber provider to determine the root cause.
Incident Number: INC0078621[Metro Connect - DC]

IDENTIFIED about 14 hours ago - at 03/17/2025 07:13AM

Investigation is on-going with our dark fiber provider to determine the root cause.
Incident Number: INC0078621[Metro Connect - DC]

IDENTIFIED about 16 hours ago - at 03/17/2025 04:55AM

Further investigation revealed that one of our Dark Fiber links between DC13-DC14 was down and recovered at 04:26hrs UTC. Equinix engineers are investigating this issue.
Incident Number: INC0078621[Metro Connect - DC]

IDENTIFIED about 17 hours ago - at 03/17/2025 04:33AM

SMC has reported an issue with one of our Metro Connect devices.
Unprotected and Protected Metro Connect (MC) circuits experienced service interruption while no impact to Dual Diverse (MC) due to redundancy. Equinix engineers are investigating the issue.
Incident Number: INC0078621[Metro Connect - DC]

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