Outage in Equinix

Network Service Issue (Metro Connect)

Resolved Major
March 18, 2025 - Started 3 months ago - Lasted about 22 hours
Official incident page

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Outage Details

Equinix SMC reported an issue with Metro Connect. Dark Fiber link between DC13 and DC14 was down. Unprotected Metro Connect (MC) circuits and Equinix Fabric via Metro remote ports experienced service interruption. Equinix engineers are investigating the issue.
Incident Number: INC0078739
[Metro Connect - DC]
Components affected
Equinix DC - Washington D.C.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/19/2025 12:30AM

Our dark fiber provider has confirmed that the maintenance has been successfully completed. Currently, our provider is not actively involved. All services have been restored. Please inform us if you are still experiencing any outages.
Incident Number: INC0078739[Metro Connect - DC]

IDENTIFIED 3 months ago - at 03/18/2025 11:09PM

Our dark fiber provider has confirmed that the maintenance has been successfully completed. Currently, our provider is not actively involved. All services have been restored. Please inform us if you are still experiencing any outages.
Incident Number: INC0078739[Metro Connect - DC]

IDENTIFIED 3 months ago - at 03/18/2025 04:39AM

Our dark fiber provider confirmed the issue is related to an on-going emergency maintenance to conduct full cable repair due to fiber cut. The maintenance is expected to be completed by 18-Mar-2025 at 18:00hrs UTC.
Incident Number: INC0078739[Metro Connect - DC]

IDENTIFIED 3 months ago - at 03/18/2025 02:50AM

Equinix SMC reported an issue with Metro Connect. Dark Fiber link between DC13 and DC14 was down.
Unprotected Metro Connect (MC) circuits and Equinix Fabric via Metro remote ports experienced service interruption.
Equinix engineers are investigating the issue.
Incident Number: INC0078739[Metro Connect - DC]

IDENTIFIED 3 months ago - at 03/18/2025 02:49AM

Equinix SMC reported an issue with Metro Connect. Dark Fiber link between DC13 and DC14 was down.
Unprotected Metro Connect (MC) circuits and Equinix Fabric via Metro remote ports experienced service interruption.
Equinix engineers are investigating the issue.
Incident Number: INC0078739[Metro Connect - DC]

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