Outage in Expel

Workbench Availability

Resolved Major
May 03, 2024 - Started about 1 year ago - Lasted about 7 hours
Official incident page

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Outage Details

At 8:50 ET, we began experiencing a problem with our workbench application that is preventing users from accessing workbench. We will provide an update by 10:00 ET.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 05/03/2024 08:30PM

This incident has been resolved.

MONITORING about 1 year ago - at 05/03/2024 08:29PM

Workbench remains stable as we continue to process the backlog of events. All systems are functional and no events or alerts have been lost.

MONITORING about 1 year ago - at 05/03/2024 08:01PM

We continue to work through the backlog of cloud app/infrastructure integration events. All other systems are functional and no events or alerts have been lost.

We will post the next update by 5PM.

MONITORING about 1 year ago - at 05/03/2024 07:00PM

We continue to work through the backlog of cloud app/infrastructure integration events. All other systems are functional and no events or alerts have been lost.

We will post the next update by 4PM.

MONITORING about 1 year ago - at 05/03/2024 06:03PM

We are working through the backlog of cloud app/infrastructure integration events. All other systems are functional and no events or alerts have been lost.

We will post the next update by 3PM.

MONITORING about 1 year ago - at 05/03/2024 05:29PM

We've resolved issues with our investigative actions and alert ingestion is functioning for all integrations *except* cloud infrastructure and applications. We will provide further updates by 2:00PM.

IDENTIFIED about 1 year ago - at 05/03/2024 05:18PM

We've addressed issues impacting workbench availability. We're now addressing issues related to event ingestion and investigative actions.

IDENTIFIED about 1 year ago - at 05/03/2024 05:00PM

We are continuing to work on this issue. We will post another update by 1:30PM ET

IDENTIFIED about 1 year ago - at 05/03/2024 04:30PM

We are continuing to work on this issue. We will post another update by 1PM ET.

IDENTIFIED about 1 year ago - at 05/03/2024 04:01PM

We've identified the root cause of this issue and are working towards a fix. We will post another update by 12:30PM ET.

INVESTIGATING about 1 year ago - at 05/03/2024 03:32PM

At 8:50 ET, we began experiencing a problem with our Workbench application that has led to a major outage. We have narrowed down the underlying issue and are working to resolve it. We will provide another update by 12:00 ET.

INVESTIGATING about 1 year ago - at 05/03/2024 03:00PM

At 8:50 ET, we began experiencing a problem with our Workbench application that has led to a major outage. We have narrowed down the underlying issue and are working to resolve it. We will provide another update by 11:30 ET.

INVESTIGATING about 1 year ago - at 05/03/2024 02:35PM

At 8:50 ET, we began experiencing a problem with our Workbench application that has led to a major outage. We have narrowed down the underlying issue and are working to resolve it. We will provide another update by 11:00 ET.

INVESTIGATING about 1 year ago - at 05/03/2024 02:07PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 05/03/2024 01:36PM

At 8:50 ET, we began experiencing a problem with our workbench application that is preventing users from accessing workbench. We will provide an update by 10:00 ET.

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