Outage in Expel

Workbench Availability

Resolved Minor

January 27, 2025 - Started about 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

At 11:49am EST, we began experiencing a problem with our authorization service that is preventing users from using workbench due to added latency. We will provide an update by 1pm EST.

Components affected

Expel Workbench global network connectivity Expel Workbench login

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/27/2025 10:08PM

The incident has been resolved, and all systems are once again fully available. No customer data was lost.

MONITORING about 1 year ago - at 01/27/2025 08:57PM

We have rolled back to an earlier version of workbench. We are continuing to monitor the health of the infrastructure. Please let us know if you are experiencing any problems. Please expect another update by 5:00pm EST.

MONITORING about 1 year ago - at 01/27/2025 08:40PM

Our change did not resolve the incident. We are rolling back to an earlier version of workbench. We are continuing to monitor the health of the infrastructure. Please let us know if you are experiencing any problems. Please expect another update by 4:00pm EST.

MONITORING about 1 year ago - at 01/27/2025 07:31PM

We have identified a further issue and have rolled out an additional fix that we believe will resolve the incident. We are continuing to monitor the health of the infrastructure and will resolve this if there are no outstanding issues. Please let us know if you are experiencing any problems. Please expect another update by 2:30pm EST.

MONITORING about 1 year ago - at 01/27/2025 07:12PM

We have identified a further issue and are rolling out an additional fix that we believe will resolve the incident. We are continuing to monitor the health of the infrastructure and will resolve this if there are no outstanding issues. Please let us know if you are experiencing any problems. Please expect another update by 2:30pm EST.

MONITORING about 1 year ago - at 01/27/2025 06:30PM

We have implemented a fix and believe the incident to be resolved. We are continuing to monitor the health of the infrastructure and will resolve this if there are no outstanding issues. Please let us know if you are experiencing any problems. We will issue another update by 2pm EST.

MONITORING about 1 year ago - at 01/27/2025 05:46PM

We have implemented a fix and believe the incident to be resolved. We are monitoring the health of the infrastructure and will resolve this if there are no outstanding issues. Please let us know if you are experiencing any problems. Please expect another update by 1:30pm EST.

INVESTIGATING about 1 year ago - at 01/27/2025 05:20PM

At 11:49am EST, we began experiencing a problem with our authorization service that is preventing users from using workbench due to added latency. We will provide an update by 1pm EST.

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