Outage in Extensiv

Small Parcel Rate Shopping Error

Resolved Minor
June 06, 2025 - Started about 1 month ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating an error seen when attempting to Rate Shop in Small Parcel. The error reads: "You cannot perform this because Sequence contains no elements." We should have an update on this investigation soon.
Components affected
Extensiv Small Parcel Suite
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 06/06/2025 08:20PM

This incident has been resolved.

MONITORING about 1 month ago - at 06/06/2025 05:38PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 06/06/2025 03:03PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 06/06/2025 02:16PM

We are currently investigating an error seen when attempting to Rate Shop in Small Parcel. The error reads: "You cannot perform this because Sequence contains no elements."

We should have an update on this investigation soon.

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