Outage in Extensiv
Small Parcel Rate Shopping Error
Resolved Minor
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Outage Details
We are currently investigating an error seen when attempting to Rate Shop in Small Parcel. The error reads: "You cannot perform this because Sequence contains no elements."
We should have an update on this investigation soon.
Components affected
Extensiv Small Parcel SuiteLatest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 06/06/2025 08:20PM
This incident has been resolved.
MONITORING
about 2 months ago - at 06/06/2025 05:38PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 months ago - at 06/06/2025 03:03PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 2 months ago - at 06/06/2025 02:16PM
We are currently investigating an error seen when attempting to Rate Shop in Small Parcel. The error reads: "You cannot perform this because Sequence contains no elements."
We should have an update on this investigation soon.
Latest Extensiv outages
Invalid Request Error when creating labels through Stamps.com - about 7 hours ago
Small Parcel Users unable to Rate Shop - 20 days ago
Billing Manager: Invoice Status sync to QuickBooks - about 2 months ago
Extensiv Help Center Intermittent Disruptions - about 2 months ago
Extensiv cannot be reached by phone - 4 months ago
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