Outage in Extensiv
Small Parcel Users unable to Rate Shop
Resolved Major
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Outage Details
We are currently investigating reports of the following error received during rate shopping: You cannot perform this because Value cannot be null. Paremeter name:key. We will provide an update here as soon as possible.
Components affected
Extensiv Small Parcel SuiteLatest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 07/11/2025 06:42PM
This incident has been resolved.
MONITORING
2 days ago - at 07/11/2025 06:14PM
We are continuing to monitor the fix released for this issue and will report back within 30 minutes.
MONITORING
2 days ago - at 07/11/2025 05:41PM
We are continuing to monitor the fix released for this issue and will report back within 30 minutes.
MONITORING
2 days ago - at 07/11/2025 05:12PM
We are continuing to monitor the fix released for this issue and will report back within 30 minutes.
MONITORING
2 days ago - at 07/11/2025 04:40PM
We have released a fix for this issue and are monitoring the results.
IDENTIFIED
2 days ago - at 07/11/2025 04:10PM
We are currently testing a possible fix for this issue and will provide an update within the next 30 minutes.
IDENTIFIED
2 days ago - at 07/11/2025 03:37PM
We are continuing to work on a fix for this issue, but do not have any further update at this time. We will provide the next update within 30 minutes.
IDENTIFIED
2 days ago - at 07/11/2025 03:04PM
We are continuing to work on a fix for this issue and will provide the next update within 30 minutes.
IDENTIFIED
2 days ago - at 07/11/2025 02:37PM
We are continuing to work on a fix for this issue and will provide the next update within 30 minutes.
IDENTIFIED
2 days ago - at 07/11/2025 01:38PM
We have identified the source of this Rate Shop error within Small Parcel and are currently working on a fix.
INVESTIGATING
2 days ago - at 07/11/2025 12:40PM
We are currently investigating reports of the following error received during rate shopping: You cannot perform this because Value cannot be null. Paremeter name:key. We will provide an update here as soon as possible.
Latest Extensiv outages
Billing Manager: Invoice Status sync to QuickBooks - about 1 month ago
Extensiv Help Center Intermittent Disruptions - about 1 month ago
Small Parcel Rate Shopping Error - about 1 month ago
Extensiv cannot be reached by phone - 3 months ago
TW-33091 - 5 months ago
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