Outage in Factorial

Unusual web traffic volume altering performance of the app

Resolved Minor
January 24, 2025 - Started 11 months ago - Lasted about 4 hours
Official incident page

Incident Report

As of 11:00 UTC / 12:00 CET, we have observed a significant increase in requests to our application, resulting in performance degradation. We are implementing mitigation measures to restore service quality while we keep investigating the root cause of the issue. We appreciate your patience and will provide further updates as we work to resolve this matter.

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 01/24/2025 03:43PM

Traffic levels have been stable and back to the usual levels for a while.

MONITORING 11 months ago - at 01/24/2025 12:37PM

Our actions have stabilized the system and the application is now performing normally. While the number of requests has greatly reduced, we keep investigating to understand the origin of the spike.

INVESTIGATING 11 months ago - at 01/24/2025 11:41AM

As of 11:00 UTC / 12:00 CET, we have observed a significant increase in requests to our application, resulting in performance degradation. We are implementing mitigation measures to restore service quality while we keep investigating the root cause of the issue.

We appreciate your patience and will provide further updates as we work to resolve this matter.

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