Outage in Fieldroutes

FieldRoutes Payments Experiencing Issue

Resolved Minor
July 17, 2025 - Started 2 days ago - Lasted about 8 hours
Official incident page

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Outage Details

We’re currently experiencing an issue affecting FieldRoutes Payments users where you may be unable to add a credit card to the Customer Card to bill your customers, and your customers may be unable to edit their credit card info in the Customer Portal as well. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress. Next Update: 10am CST
Components affected
Fieldroutes Payments
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 07/17/2025 09:10PM

This incident has been confirmed as resolved. Please reach out to Support if you have any additional questions: support@fieldroutes.com

MONITORING 2 days ago - at 07/17/2025 05:51PM

FieldRoutes Payments functionality has been restored. We are implementing further changes and will continue to monitor closely to ensure all services are operational. Please reach out to Support if you continue to experience issues.

IDENTIFIED 2 days ago - at 07/17/2025 05:02PM

UPDATE: We’re continuing to investigate the issue affecting FieldRoutes Payments. We have identified a service disruption with our payments provider. We appreciate your patience while our team works to implement a fix.

Next Update: 2pm CST

INVESTIGATING 2 days ago - at 07/17/2025 03:13PM

Our team is continuing to investigate the root cause of the issue with urgency.

Next Update: 12pm CST

INVESTIGATING 2 days ago - at 07/17/2025 01:37PM

We’re currently experiencing an issue affecting FieldRoutes Payments users where you may be unable to add a credit card to the Customer Card to bill your customers, and your customers may be unable to edit their credit card info in the Customer Portal as well. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress.

Next Update: 10am CST

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