Finalsite Outage History

Finalsite experienced an issue where users received error messages when attempting to add or change images within the Messages editor. The problem affected the image editing functionality in the messaging system for approximately 1.7 hours. The incident was resolved and image editing functionality was fully restored.

Finalsite experienced a major outage affecting their dedicated support phone lines for 1.9 hours due to an issue with their voice provider. Customers were unable to reach support teams via phone, though email and support portal ticket submissions continued to function normally. The voice provider implemented a fix and phone support was restored to normal operation.

Finalsite experienced performance issues with their Composer service in the US Central region for 23.5 hours. The incident affected users' ability to use Composer effectively in that geographic region. Performance was stabilized and the team monitored the service before fully resolving the incident.

Finalsite experienced performance issues with their Composer service in the US Central region for 2.9 hours. The incident affected Composer US Central functionality, causing degraded performance for users in that region. The issue was resolved after investigation and mitigation efforts, with the team confirming normal operations had resumed.

Finalsite's Messages XR Enterprise experienced an issue where Text to Speech phone messages were not delivering correctly, while Call-In to Record and other delivery methods remained functional. The technical problem affected only the Text to Speech feature for phone message delivery. The issue was resolved after 69.1 hours, restoring normal Text to Speech message delivery functionality.

Finalsite Enrollment experienced an issue where email open dates were not displaying in the Sent Emails page due to an intermittent problem with their external email delivery provider. Email functionality remained intact, with messages continuing to be sent and opened successfully by recipients. The issue was resolved after 25.8 hours through coordination with the email provider and implementation of a fix.

Finalsite experienced increased errors across all Composer regions (US East, Central, West, UK, and Asia) that impacted site logins and various Composer features for 6.2 hours. The issue was identified and resolved through service restoration efforts. All Composer functionality returned to normal operation after monitoring confirmed the fix was stable.