Outage in Flexera

Flexera One - IT Visibility - NAM- Error in loading PowerBI reports

Resolved Major
October 30, 2024 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Incident Description: Our teams detected a service disruption impacting IT Visibility Platform , which might be affecting some customers in the NAM region. As a result, the impacted customers may encounter an error message when attempting to load PowerBI reports. Priority: P2 Restoration activity: Our technical teams are actively investigating this issue. They are working to restore the services and identify the underlying root cause .
Components affected
Flexera IT Visibility
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/30/2024 07:43AM

Our teams have increased the capacity, which has resolved the issue. The service is now fully restored.

INVESTIGATING about 2 months ago - at 10/30/2024 05:51AM

We are actively investigating this issue. In the meantime, our team is working to increase capacity to help mitigate the impact on our customers.

INVESTIGATING about 2 months ago - at 10/30/2024 04:45AM

Incident Description: Our teams detected a service disruption impacting IT Visibility Platform , which might be affecting some customers in the NAM region. As a result, the impacted customers may encounter an error message when attempting to load PowerBI reports.

Priority: P2


Restoration activity:
Our technical teams are actively investigating this issue. They are working to restore the services and identify the underlying root cause .

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