Outage in FrankieOne
Elevated API Errors - All Document Types
Resolved Minor
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Outage Details
Components affected
FrankieOne Non-ID Verification FrankieOne Secondary ID Documents FrankieOne Primary ID DocumentsLatest Updates ( sorted recent to last )
We have received a confirmation that the incident is now resolved.
End Time: 6 September 2024 — 12:19 AM AEST
We have identified an issue with one of the Third Party Data Providers connection for Australian ID Documents.
Currently Support teams are engaged on an urgent basis continuing to investigate the issue as a priority.
We apologies for any inconvenience this may be causing.
Start Time: 6 September 2024 — 9:07AM AEST
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