Outage in FrankieOne

Elevated API Errors - All Document Types

Resolved Minor
September 05, 2024 - Started about 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified an issue with one of the Third Party Data Providers connection for Australian ID Documents. Currently Support teams are engaged on an urgent basis continuing to investigate the issue as a priority. We apologies for any inconvenience this may be causing. Start Time: 6 September 2024 — 9:07AM AEST
Components affected
FrankieOne Non-ID Verification FrankieOne Secondary ID Documents FrankieOne Primary ID Documents
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/06/2024 03:37AM

We have received a confirmation that the incident is now resolved.

End Time: 6 September 2024 — 12:19 AM AEST

INVESTIGATING about 1 year ago - at 09/06/2024 12:15AM

We have identified an issue with one of the Third Party Data Providers connection for Australian ID Documents.

Currently Support teams are engaged on an urgent basis continuing to investigate the issue as a priority.
We apologies for any inconvenience this may be causing.

Start Time: 6 September 2024 — 9:07AM AEST

Latest FrankieOne outages

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Elevated API Errors - AU Secondary Documents - about 1 month ago
Elevated API Errors – KYC & KYB - about 1 month ago
Elevated API Errors - Business Look Up and Credit Reports - about 2 months ago

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