Outage in FrankieOne
Elevated API Errors - Token Request
Resolved Major
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Outage Details
Components affected
FrankieOne KYCLatest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We’ve received an update from the vendor confirming that the production issue has been resolved, and the root cause for UAT has been identified. We’ll keep you posted on further developments.
We're experiencing an elevated level of API errors while generating tokens for Incode(UAT and Production) and are currently looking into the issue.
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